NHTSA Complaint #11696559 — 2023 FORD BRONCO

The contact owns a 2023 Ford Bronco. The contact received notification of NHTSA Campaign Number: 25V273000 (Back Over Prevention), and the vehicle was taken to the dealer for the recall repair. The dealer replaced the rearview camera, but the rearview camera software update could not be completed. The dealer replaced the rearview camera a second time; however, the issue persisted. The dealer informed the contact that the software update might have failed due to the aftermarket 2-inch lift that was performed on the vehicle. The contact was advised that a fee would be charged for the lift removal and was informed that the lift removal might not correct the issue. The contact stated that the aftermarket 2-inch lift was a replication of the Sasquatch, 2-3" Lift package that the manufacturer offered. The recall repair was not completed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, but no assistance was provided. The contact had not experienced a failure.