NHTSA Complaint #11696514 — 2021 GMC YUKON

See attached document for complaint. On [XXX], I purchased a certified pre-owned 2021 GMC Yukon Denali for $85,481.76. Since then, I've had multiple service appointments prompted by dashboard alerts, OnStar reports, and noticeable engine hesitation and knocking noises while driving. The attached invoices reflect services I paid for based on dealership recommendations to address these issues. Unfortunately, this experience has been convoluted and stressful. I've received conflicting information from GM representatives at 1-866-467-9700 and various dealerships. In fact, several dealerships have expressed strong concerns about the qualifications of the hotline staff to provide accurate guidance regarding the recall. Despite the time, energy, and financial resources I've invested, I remain a loyal GM customer and proud owner of a 2017 Chevrolet Colorado, 2022 Cadillac XT6, 2022 Buick Encore GX, and the affected Yukon Denali. Considering the circumstances and the unresolved issues surrounding this recall, I respectfully request financial compensation close to the original bill of sale amount of $85,481.76. I believe this would be a fair and appropriate gesture given the extent of the stress, inconvenience and cost I've incurred. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)