NHTSA Complaint #11696299 — 2022 HONDA ACCORD

infotainment system is susceptible to intermittent ghost touches. This occurs when using any functionality of the screen of the infotainment system including navigation, music playing, apple car play, and hands free cell phone calls. The screen will open up new menus on its own, end a navigation route, place cell phone calls on hold, and not respond to touches from the driver. This creates a highly dangerous situaiton while driving as the driver must take their eyes off the road to attempt to remedy constant errors and glitches with the infotainment system. Particularly troublesome are instances occurring when using navigation as the driver will need to re-input a destination that was canceled or having a phone call placed on hold mid-conversation. Navigation systems are sometimes necessary to operate the vehicle. Phone calls are no longer hands free if the driver has to look down at their phone to try and disconnect it from the infotainment system to resume the call. This requires taking your eyes off the road for an extended period of time, potentially while traveling at highway speeds. Vehicle was returned to manufacture via dealership several times to address the issue. The Dealer confirmed a defective infotainment system in October 2024 and replaced it under warranty. Due to the part being on back-order it was not replaced until March 2025. The issue continues with the newly replaced screen. The vehicle has been returned several times to the dealer since replacing the screen. Dealer claims they cannot duplicate the issue and do not know what is causing it. Opened Case #: 15316225 with American Honda Motor Co. which went unresolved after several visits to the dealer.