NHTSA Complaint #11696066 — 2022 LAND ROVER RANGE ROVER VELAR

[XXX] [XXX] > [XXX] [XXX] >​ I’m reaching out regarding an issue with Range Rover Las Vegas. Our body shop represents a client whose vehicle requires an aluminum roof-panel replacement. The dealership has refused to sell the part, stating that because it is made of aluminum it may only be sold to JLR-certified facilities. Under Nevada law, registered repair facilities must have access to the necessary parts to perform vehicle repairs. For example, Nevada Revised Statutes 487.6883 states: “Whenever the repair work performed on a motor vehicle requires the replacement of any parts or accessories, the body shop or garage operator shall, at the request of the person authorizing the repairs … deliver to the person all parts and accessories replaced as a result of the work done.” Refusing to sell essential parts on the basis of certification restrictions appears inconsistent with the principles of consumer protection embodied in the statute. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)