NHTSA Complaint #11695942 — 2021 GMC YUKON XL

Vehicle Information Make: GMC Model: Yukon XL Denali Year: 2021 VIN: [XXX] 1. What component or system failed or malfunctioned, and is it available for inspection upon request? The engine failed due to defective lifters and camshaft components, along with excessive oil consumption. These issues rendered the vehicle inoperable and required over $10,000 in repairs. The failed components are available for inspection upon request. 2. How was your safety or the safety of others put at risk? The engine failure occurred while the vehicle was in motion, creating a dangerous situation for my family and other drivers. Sudden loss of engine power could have led to a collision or left us stranded in unsafe conditions. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. The issue was diagnosed and confirmed by DeFouw GMC in Lafayette, Indiana. GMC has acknowledged the defect and agreed to cover all but $2,000 of the repair costs. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has been inspected by DeFouw GMC. GMC is aware of the issue under Case #[XXX]. No inspections have been conducted by police or insurance representatives. 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? No, it all happened at once. The vehicle was extremely well cared for, and GM has all of the oil change records. Additional Comments: We have been without our family vehicle since [XXX], and GMC has not provided an estimated arrival date for the replacement engine. We are now entering month four without a vehicle, which has severely impacted our family’s mobility and safety. This delay is unacceptable and reflects poorly on GMC’s commitment to customer safety and service. Has also cost us over $10,000 out of pocket, which I will seek reimbursement for legally, if I must. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U