NHTSA Complaint #11695783 — 2019 HYUNDAI ELANTRA

Subject: 2019 Hyundai Elantra – High Beam Headlight Failure and Warranty Denial To Whom It May Concern, I am writing to document and request review of an ongoing issue with my 2019 Hyundai Elantra regarding an inoperable high-beam headlight system and the handling of my warranty claim. Shortly after a warranty period service, my vehicle’s high beams stopped working correctly. I reported the issue to my Hyundai dealership as soon as it occurred, while the vehicle was still within warranty coverage. The vehicle was inspected by Hyundai, but the warranty claim was denied without a satisfactory explanation. Following Hyundai’s denial, I filed a complaint through the BBB Auto Line, providing the same information and documentation, but the claim was again denied. After researching further, I discovered that Hyundai has issued a service campaign (T5G – Headlamp High Beam Repair) for certain 2019–2020 Elantra models addressing the exact same defect—an inoperable high-beam function due to failure in the headlamp assembly mechanism. Multiple owners have reported identical failures online, and the campaign documents confirm this is a known defect. Because my vehicle clearly exhibits this same defect, I believe my Elantra should be covered under the same campaign or under warranty/goodwill coverage. The failure occurred under normal use, and I reported it promptly. I am requesting: A review of my VIN and confirmation of whether it falls under Service Campaign T5G (Headlamp High Beam Repair). If excluded, a written explanation for the denial and a reconsideration under warranty or goodwill repair. Clarification of why this known defect is not being covered when it matches the campaign description exactly. I am providing this information in good faith and hope Hyundai will stand by its quality and customer service commitments.