NHTSA Complaint #11695710 — 2025 HONDA CR-V

Description of the Problem: I purchased a 2025 Honda CR-V Sport-L Hybrid in August 2024. The vehicle developed a steering noise and clicking issue early in ownership, first reported at 21,571 miles on November 6, 2024. The problem persisted through four separate warranty repair attempts at authorized Honda dealerships (Kirkland, Bellevue, and Seattle). Despite multiple repairs, including replacement of the cable reel and steering components, the issue was only confirmed and resolved by a Honda field engineer on April 25, 2025, at 49,657 miles. American Honda acknowledged the problem and opened Case #XXXand later a mediation case #XXX, but failed to respond to my Lemon Law resolution request. This prolonged defect affected vehicle safety and steering control stability, especially during low-speed turns and rough roads. Documentation of all visits and correspondence with Honda has been provided. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)