NHTSA Complaint #11695428 — 2024 TOYOTA RAV4

The contact owns a 2024 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 25V595000 (Electrical system); however, the part for the recall repair was not available. The contact stated that while the vehicle was at the dealer for service, the contact inquired about the unrepaired repair. The contact was advised not to drive the vehicle because of the safety concerns. In addition, the contact was informed that if the failure occurred while driving the vehicle, the instrument cluster would be disabled. The contact was informed that the safety features would not be available because of the unrepaired recall. The contact was not satisfied with the information. The contact was very frightened to drive the vehicle. The contact stated that the vehicle was the only means of transportation. The manufacturer was made aware of the failure, and a case was filed. The contact had not experienced a failure regarding the unrepaired recall repair.