NHTSA Complaint #11695246 — 2025 HONDA PASSPORT

On Sunday 10/19/2025, estimated 11:15 a.m., while traveling on the 215 West in Riverside, California, my 17 year old granddaughter, riding in the passenger front seat of my 2025 Honda Passport, and I, heard an explosion overhead and immediately could hear the sound of wind. I knew immediately something had happened to the sunroof. I looked into the rear view mirror and traffic around me was unaffected, proof that nothing was flying thru the air needed to be avoided. I exited the freeway at the 1st available off-ramp. My granddaughter and I were quite shaken. We each began taking photos in disbelief. There was a large hole in the mid-section of the sunroof, and yet no sign of the piece that was blown out. I immediately thought of the missing piece of glass, if something had hit the sunroof from overhead, the glass would have fallen in as well as the object falling on it. The pictures also show a pattern of glass being lifted/ blown from inside out versus outside in. I began researching and found exploding sunroofs to be something known about since 2019. In addition, I found a Facebook group where other Passport owners have experienced and posted pictures of the same damage to their sunroofs - some have had Honda cover the costs, and others, like me were denied. The service representative where I purchased the Passport reached out to what he referred to as “his Honda rep” and was told Honda would NOT cover the $1K+ repair cost. This is a manufacturer/workmanship issue, not a customer issue. Please advise on my next steps of reporting.