NHTSA Complaint #11695229 — 2023 NISSAN ROGUE

The contact owns a 2023 Nissan Rogue. The contact stated that the vehicle was difficult to start. Additionally, the contact stated that while driving 40-60 MPH, the vehicle jolted. The check engine warning light was illuminated. The vehicle was taken to the CarMax dealer, where it was purchased. The vehicle was then taken to an unknown Nissan dealer, where the diagnostic trouble codes were cleared. The contact stated that the failure persisted, and the vehicle was taken back to the CarMax dealer. The contact received notification of NHTSA Campaign Number: 25V437000(Engine and Engine Cooling), which the contact related to the failure; however, the part to do the recall repair was not yet available. An unknown Nissan dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 48,000.