NHTSA Complaint #11695056 — 2016 FORD EDGE

The contact owns a 2016 Ford Edge. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure). However, the part to do the recall repair was not yet available. The contact stated that when the vehicle was purchased, the windshield was cracked. The contact bought the vehicle and, after a while, contacted Safelite to replace the windshield. The Safelite employee removed the interior and exterior brackets on the windshield and placed a black tarp on the top part of the windshield. Most recently, the contact stated that after a rainstorm, water leaked inside the vehicle from the A-pillar. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 162,000.