NHTSA Complaint #11694993 — 2010 FORD ESCAPE

The contact owns a 2010 Ford Escape. The contact stated that upon starting the vehicle, the steering wheel violently drifted to the left, and the contact lost control of the vehicle. There was no warning light illuminated. Due to the failure, the contact used excessive force to steer the vehicle. Prior to the failure, the independent mechanic informed the contact that the same failure had occurred after the tie rod ends were replaced. The vehicle was taken back to the independent mechanic, who then had the vehicle towed to the dealer. The vehicle was diagnosed with a defective steering column. The vehicle was included in NHTSA Campaign Number: 14V284000 (Steering); however, the recall was not related to the steering column failure. The vehicle was not repaired. The failure mileage was 125,365