NHTSA Complaint #11694964 — 2018 HONDA CR-V

The contact owns a 2018 Honda CR-V. The contact stated that while her mother was driving 55 MPH, the steering wheel became difficult to turn while making left or right turns or while driving straight. An independent mechanic was contacted. The vehicle was taken to an independent mechanic, where it was diagnosed that the steering gear assembly needed to be replaced, as well as the rack and pinion. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: 2 18-103 (2017-18 CR-V: Steering Gearbox); however, the VIN was not included in the bulletin. The manufacturer was notified of the failure and informed the contact there was no recall on the VIN related to the failure. The failure mileage was 53,000.