NHTSA Complaint #11694718 — 2025 TOYOTA RAV4

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11694718
Vehicle	2025 TOYOTA RAV4
Component	UNKNOWN OR OTHER
Date of Incident	October 20, 2025
Date Filed	October 21, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

During an AWS outage on 10/20/2025, the connect app which can turn on or off the vehicle, unlock/lock doors, etc had issues where it performed an unlock on our vehicle 5 times in 24hrs without us doing anything. Key fob was in sleep mode / low power mode (cannot signal vehicle). Reports of this happening to others found online, but Toyota dealership states no reports on any of this happening.

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