NHTSA Complaint #11694564 — 2011 MITSUBISHI OUTLANDER

I am submitting this complaint regarding Peachtree Mitsubishi, located at 4474 Buford Hwy, Atlanta, GA 30341, for their failure to properly address a critical safety recall on my vehicle: Mitsubishi Recall SR-20-003REV_1 (NHTSA Campaign Number 20V-279) — Crossmember Corrosion, which poses a serious risk of lower control arm detachment, potentially resulting in loss of vehicle control and collision. Timeline of Events & Misrepresentation: I brought my vehicle to Peachtree Mitsubishi specifically to have the recall repair performed. The dealership claimed the recall work was completed and assured me the car was in excellent condition. Shortly afterward, I experienced issues with the vehicle and had it inspected by two independent mechanics. Both confirmed the car was unsafe to drive due to unresolved corrosion-related damage. In a separate legal case against the dealership that sold me the vehicle, the court formally determined the car was unsafe to drive. I contacted Peachtree Mitsubishi again and requested they pick up the vehicle to reassess the recall repair. They refused, instructing me to take it to another Mitsubishi service center — despite there being none conveniently located near me. Ongoing Delay & Lack of Resolution: I have spent over eight months attempting to resolve this issue. Despite multiple attempts, I have received no meaningful resolution, acknowledgment of fault, or corrective action. Summary of Complaint: The dealership misrepresented the completion of a federally mandated safety recall. The vehicle remains unsafe, as confirmed by independent mechanics and a court ruling. The dealership has refused to re-inspect at there cost or take responsibility. I am seeking a formal investigation and consumer protection intervention. The dealership misrepresented the completion of a safety-critical repair and failed to provide adequate service or resolution.