NHTSA Complaint #11694070 — 2021 FORD F-250

The contact called as the fleet manager for a company that owns a 2021 Ford F-250. The contact stated that while an employee was attempting to operate the vehicle, the vehicle failed to start after several attempts. Once the vehicle was started, the vehicle failed to accelerate above 5 MPH. There was no warning light illuminated. Due to the failure, the vehicle was towed to a dealer and an independent mechanic who both determined that the fuel pump had exploded inside the engine causing contamination of the fuel system. The company was provided an estimate for the repair. Upon investigation, the contact discovered that the vehicle was included in NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 89,000.