NHTSA Complaint #11693937 — 2020 TESLA MODEL 3

The complaint was filed on behalf of the contact's daughter. The contact's daughter owned a 2020 Tesla Model 3. The contact stated that while the contact's daughter was driving at 35 MPH, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that the contact's daughter stated that the brake pedal felt spongy and unusual. The contact's daughter stated that the brake pedal was depressed to the floor; however, the vehicle still did not stop. The contact's daughter enabled the emergency braking system; however, the vehicle still did not stop. The contact's daughter beeped the horn to alert the nearby driver, and the dash cam independently activated. The contact stated that because of the failure, the contact's daughter's vehicle rear-ended the vehicle in front of the contact's daughter's vehicle. The air bags did not deploy. The contact stated that after the crash, the emergency braking system failure warning light was illuminated. The vehicle was towed to a local tow yard. The vehicle was condemned as a total loss by the insurance company. A Police report was filed. The contact's daughter was treated at the local hospital on the following day. The contact's daughter sustained headaches, whiplash, and a concussion. The manufacturer was not made aware of the failure. The failure mileage was approximately 49,000.