NHTSA Complaint #11693925 — 2025 TOYOTA GRAND HIGHLANDER
UNKNOWN OR OTHER issue reported to NHTSA
Complaint Details
| ODI Number | 11693925 |
| Vehicle | 2025 TOYOTA GRAND HIGHLANDER |
| Component | UNKNOWN OR OTHER |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | WA |
Consumer Description
Sun roof shattered unprovoked in 2 month old vehicle while driving slowly in parking lot. We didn't know what happened at first but then opened interior lining and the shattered glass fell into the cabin; nobody was hurt. when we took this to dealership, we were told this wasn't under warrantee and we had to get it fixed independently. I filed a complaint with Toyota Care but they denied covering cost to fix the shattered sun roof. We did not have the shattered sun roof inspected by anybody else but it has been fixed by glass shop.
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