NHTSA Complaint #11693883 — 2025 RIVIAN R1S

The contact owned a 2025 Rivian R1S. The contact stated that while driving 24 MPH, the other vehicle switched lanes in front of the contact's vehicle. The other driver had a learner's permit. The contact depressed the brake pedal, but it traveled down to the floorboard, and the vehicle failed to respond. The vehicle was pushed into the cement divider. The vehicle came to a stop when it crashed into a light pole inside the cement divider. The contact was unsure whether there was a warning light illuminated. The air bags deployed. A police report was filed. The contact and her daughter, along with one of the passengers, were taken to the hospital by ambulance. The contact sustained minor injuries: abrasions and cuts on her forehead. And a scar on the right arm. The contact's daughter, who was sitting on the back right seat, had abrasions and, due to tachycardia, was transported to a trauma hospital due to internal bleeding. The contact's passenger, who was sitting behind the driver's seat, had multiple lacerations on the mouth, lost two front teeth, and underwent a root canal. The contact's other passenger, who was sitting in the front passenger seat, was not injured. The vehicle was towed to an unknown location. The insurance company was notified and declared the vehicle a total loss. The manufacturer was not notified of the failure. The failure mileage was 24.