NHTSA Complaint #11693845 — 2020 GMC SIERRA 3500
STRUCTURE:BODY issue reported to NHTSA
Complaint Details
| ODI Number | 11693845 |
| Vehicle | 2020 GMC SIERRA 3500 |
| Component | STRUCTURE:BODY |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | AZ |
Consumer Description
Known defect with 2019 and now 2020 GMC sierra trucks. Design was updated for 2021+ which has corrected the seal failure defect. GM has issued a service bulletin to dealers about how to repair the problem. Back window is leaking water. Defective seal noted by GM. GM is only covering the cost of repair if. Vehicle is still under 3/36 warranty. If outside your warranty cost from dealer to owner is $2500 to $6000. A known design failure GM recognized and took steps to change the design for future. Vehicles but will not stand behind vehicles that have this defect. Would like the cost to the repair fall back to GM to cover. Bulletin # 18NA383 [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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