NHTSA Complaint #11693766 — 2023 TOYOTA HIGHLANDER

SEAT BELTS issue reported to NHTSA

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Complaint Details

ODI Number 11693766
Vehicle 2023 TOYOTA HIGHLANDER
Component SEAT BELTS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WI

Consumer Description

Car seats and booster seats for infants and children with the age and weight requirement for seats in a vehicle do not meet safety requirements. The second row and the third row you literally have to pick the car seat up to buckle the seatbelt in appropriately. I have asked on numerous occasions if there is a seatbelt extension that can be purchased and I was told no. My concern is for safety of children/infants. We should not have to pick a car seat or booster seat up after a child is placed in the car seat to be able to buckle the car seat in appropriately or the booster seat appropriately. In the third row, my son literally has to stand behind the hatchback to get the seatbelt for the booster seat in the third row Locked in place. This is a safety concern. I brought it up to two dealerships and Toyota’s customer complaint who actually gave me this website.

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