NHTSA Complaint #11693359 — 2016 LAND ROVER RANGE ROVER

The contact owns a 2016 Land Rover Range Rover. The contact stated that while driving at an undisclosed speed, the vehicle was difficult to control and felt as if the vehicle was floating. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the part to complete the recall repair was not yet available. The vehicle was taken to the dealer, where it was diagnosed and determined that the front suspension had failed and needed to be replaced. The contact was also informed that the dealer’s system had been hacked. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 150,000. The VIN was not available.