NHTSA Complaint #11693326 — 2019 JEEP WRANGLER

The problem occurs in my 2019 Jeep Wrangler, suddenly, typically after hitting a small bump or uneven section of pavement at around 60–70 mph. The entire front end begins to shake violently, and the steering wheel jerks rapidly back and forth, making it extremely difficult to maintain control of the vehicle. The only way to stop the shaking is to brake hard and slow down below 50 mph, which creates a dangerous situation. This violent steering vibration causes loss of directional stability and could easily lead to an accident if it happens in traffic or during lane changes. The sensation is so severe that it feels as if the front suspension or wheels are coming loose. I brought my Jeep to Wallace Jeep in Stuart, Florida where the technicians confirmed steering instability but stated that the steering damper is covered but the steering gear is not covered under warranty. I also contacted Jeep Cares, case # [XXX], and was told that Jeep “does not have to cover” my vehicle, even though it falls directly within the affected 2018–2020 Wrangler JL range identified in the [XXX]. v. FCA US LLC class action settlement related to the Death Wobble. The dealership’s refusal contradicts Jeep’s own Technical Service Bulletin 08-074-20 REV. E (“Improved Steering Feel”), which addresses steering wander, pull, and excessive play by replacing the steering gear and updating the EHPS software — exactly the symptoms I’m experiencing. This is a serious safety issue that occurs without warning and has not been resolved through the repairs or coverage Jeep has offered. The manufacturer’s denial of responsibility despite a known defect leaves drivers at risk of losing control at highway speeds. I am requesting that the NHTSA investigate and require Jeep/Stellantis to expand the recall or provide full coverage for all steering-related components contributing to this dangerous condition. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)