NHTSA Complaint #11692961 — 2018 HONDA CR-V

The car model year is 2018 and has 49,580 miles when it was taken to the Honda dealer for inspection. The steering wheel was 'sticking' as if it were in a groove. Turning the steering wheel became somewhat difficult. It was if the steering wheel needed to be turned with enough force to get it up and over the lip of the groove so the car would turn. It also made a ticking or cracking sound when turning the steering wheel. Dealer test drove the car and was able to duplicate the concern. They found the power steering rack assembly had failed and stated so on the invoice. The entire unit needed to be replaced, and a 4-wheel alignment would then be required. The cost of the unit was $5,813.75, and the cost of the alignment was $139.95. This is a serious safety issue when the steering rack assembly fails.