NHTSA Complaint #11692907 — 2019 NISSAN LEAF

I am the owner of a 2019 Nissan Leaf affected by Recall R24B2, which addresses a critical battery issue that may lead to overheating or fire during Level 3 charging. I contacted Nissan Consumer Affairs over a week ago to initiate resolution and was informed that a regional manager would follow up with me directly. However, I have not received any communication since that initial call. I followed up again with Consumer Affairs, and was told they would reach out to the regional manager once more. Despite these efforts, I have received no callback, no update, and no timeline for resolution. This delay is unacceptable given the safety risks involved and the urgency of the recall. I am requesting immediate escalation of my case, a direct response from the assigned regional manager, and a clear plan for remedy. I have documented all communications and am prepared to pursue further action if necessary.