NHTSA Complaint #11692212 — 2023 GMC YUKON

my 2023 GMC Yukon Denali (VIN: [XXX] ), which is included in Safety Recall N252494003 for a known defect affecting the L87 6.2L V8 engine. My vehicle was first inspected under warranty in December 2024 at Serra Traverse City Buick GMC due to a burning smell. I was informed at that time that no issues were found. I was later told by the former service manager that the technician who evaluated my vehicle during that visit was let go due to poor workmanship and lack of product knowledge. Since that time, on two separate oil changes — January 8, 2025 and May 9, 2025 — my engine was found completely out of oil, with no oil on the dipstick. The documentation had to be retroactively added after my request. This pattern raises serious concerns about oil consumption or internal engine damage consistent with the recall defect. The dealership declined to replace the engine or perform any further diagnostics beyond the standard recall inspection. I was advised to retrieve the vehicle. However, I remain deeply concerned about the long-term safety and reliability of this vehicle, especially given GM’s acknowledgment that this defect may lead to engine failure and loss of propulsion. I have made multiple efforts to escalate this issue through both the dealership and GM’s customer service line. I was advised by Service Advisor [XXX] to contact the GM representative for regional review. He directed me to file a bbb claim.. Both GM and bbb denied my claim, stating out of warranty. However, the dealer explained that my issue were documented under warranty and would be handled appropriately if the issue persisted. GM contacted me an offered a $4000 credit. Unfortunately the problem still persist. I’m 3000 miles from being due for an oil change and again have no oil on my dipstick. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)