NHTSA Complaint #11691917 — 2015 AUDI A8

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11691917
Vehicle 2015 AUDI A8
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NM

Consumer Description

So I purchased a vehicle from wright drive in El Paso, Texas. I was driving home back to Alamogordo which is 90 miles away, maybe 80 I realized there was no adaptive cruise control. So I messaged dealership. They told me that there was nothing they could do. It's not a safety issue. I got the vehicle home the next day. I found out the whole front suspension was bad. I kept hearing a noise when I would drive over bumps and it was really loud. I contacted the dealership, told them that the suspension was bad. They told me to take it to Audi to have them look at it. It came out to like $8,000 worth of repairs. They told me they would not pay that and I could return the vehicle for a full refund. I told them okay. I would be there in 3 days because I was working. They said that was fine. I get there 3 days later they told me that was no longer an option. So I got stuck with the car that needed $8,000 worth of repairs and then another four for more suspension parts. New breaks the 3,000 to fix the adaptive cruise control. I understand the adaptive cruise control is not really a big deal but the fact that they lied about me being able to return the vehicle and now I'm stuck with the vehicle thing that I've paid more fixing a suspension then the car is even worth. I'm a single father with two kids. I cannot afford to keep paying for a car that they should have taken back to begin with because it's illegal to sell a vehicle that has saved the issues

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