NHTSA Complaint #11691406 — 2022 HONDA ACCORD

Have had numerous occurrences of the Infotainment System having a mind of its own during the past several months. This issue has been commonly intermittent. Driving conditions, temperature, road conditions, time of day, or anything else have had an effect on when it happens or duration that it happens. I have taken my vehicle in to the Honda dealership to have it diagnosed. The dealership diagnosed the issue as "Ghost Touch" and their recommendation was to replace the Infotainment System screen. It was days after the replacement that the "Ghost Touch" happened again with the new system installed. Most recently I had the vehicle in to the dealership for the "Ghost Touch" issue. After hours of troubleshooting the dealership used their Tech Line to find more information about the "Ghost Touch" issue from Honda. The response was as follows: "Tech Line has been made aware of a false (Ghost/Phantom) touch with the display panel. This issue is under review by the vendor. As all parts in stock are affected, replacement of the display panel for this issue is not recommended at this time." As the Infotainment System becomes self aware and makes involuntary changes to maps, directories, and phone usage completely on its own and at random, it becomes a distraction to operating the vehicle in a safe manner. I called Honda Corporation to see if there was something that could be done and I was told to make sure that I went through the dealership and that they were aware of the issue. As this has become commonplace for the 2021 and 2022 Honda Accord models, that Honda has known about the issue for several years, and that there are apparently hundreds of owners of this vehicle that are having the same issue, that Honda would issue a recall or have a repair by this time. According to, and as of this date, the dealership is not aware of any recalls or repairs to this system by the manufacturer.