NHTSA Complaint #11691318 — 2021 HYUNDAI PALISADE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11691318
Vehicle 2021 HYUNDAI PALISADE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State KY

Consumer Description

My vehicle is using too much oil. I was between oil changes and my car did a safety shut down while I was driving on the busy highway with my grandchildren and left me like a sitting duck. I was finally able to get it off the middle of the highway by restarting the vehicle. My engine light was lit up. I parked it for 15 minutes and then restarted it and traveled the 40miles to home. The next day I took it to our local mechanic and he ran the code and it shut down for safety due to no oil in the vehicle. He added 4 quarts for me. 96033 was the mileage showing on my sticker for when the next oil change was due. My current mileage showed 94743 showing I still had 1290 miles before my next oil change was due. I have always used Swope Hyundai in Elizabethtown, KY for my vehicle service. I called and scheduled an oil consumption test. I did what they said and they said that it was an acceptable amount of oil loss per Hyundai standards. I am still over 1000 miles away from needing my oil change and my husband has been checking my oil for me about every 1000 miles. He stated that he has put in 5 quarts of oil in my vehicle since my last oil change. If he had not done this then I would have been left in a terrible situation again out on the road endangered of being crushed by semi trucks etc. when my vehicle would have shut down again for safety reasons to protect the engine. Why am I paying over 800 per month on a vehicle that is burning oil, I cannot trust and I work out of town 80 mile round trip and mane numerous trips to town for my grandchildren's activities. I need answers to this problem with immediate solutions. I love my vehicle but I do not love this oil consumption issue. I have researched and I do see that many of this type of vehicles both Hyundai and Kia have had issues.

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