NHTSA Complaint #11691095 — 2018 HONDA CR-V

Sullivan Tire (Ivory Street) recommended a change in coolant fluid 1/18/25 during a routine oil change. 4/11/25 another routine oil change with a recommendation to change coolant fluid again due to substantial and informed experience but was not done. Then 6/6/25 during a routine oil change said coolant fluid was dirty and got changed for no charge in addition to paying for rear brakes and break fluid serviced. 8/30/25 routine oil change with cabin & engine filter changed. Made the same claim that coolant and break fluid should be serviced, I declined as I knew they were both just done. 9/11/25 have to pull off road and get a tow due to dashboard message, "Stop Driving when safe. Engine Temperature to Hot." Sullivan Tire looked into the issue and found coolant fluid was down, and added more. they also ran it for two hours, did a test run and said everything was fine, with no leaks. 9/27/25 Was traveling on highway when a strange noise was heard, check engine light flashing and acceleration rapidly decreasing. Got off highway pulled over and waited over an hour for a tow. 9/29/25 vehicle was serviced for spark plugs and coils, picked back up that night. 9/30/25 Vehicle had to be towed again with an on again off again message of, "Stop Driving when Safe. Engine Temperature to Hot." waited more than two hours for a tow. 10/1/25 They looked at the vehicle and said they did not know what the issue was and had to call in a technician to help diagnose. 10/2/25 The technician called in discovered it was the head gasket and Sullivan Tire gave an estimate for $4400.00 despite not providing the service. Been with out a vehicle pretty much since 9/27/25. I drive a 2018 Honda CRV EX. I have also seen Law Suits against Honda for the issue described above.