NHTSA Complaint #11691033 — 2023 LINCOLN CORSAIR PHEV

The contact owns a 2023 Lincoln Corsair. The contact received Technical Service Bulletin Number: 24L10 (Documentation in Owner’s Manual Incorrectly Stated that the Vehicle Could be Recreationally Flat Towed). The contact stated that the vehicle could not be recreationally flat towed with all wheels on the ground because damages to the powertrain might occur. The contact stated that he typically flat tow his vehicle behind his RV. The contact stated that on a separate occasion, while driving 35 MPH, the message "Powertrain Failure" was displayed. The vehicle was taken to the dealer, and the vehicle was repaired. The contact was informed that an update was performed on the vehicle. The contact wanted the vehicle to be inspected for transmission damage; however, the dealer refused to inspect the vehicle. The manufacturer was notified of the issue and refused to inspect the vehicle. The contact was referred to the buyback program to find out if the vehicle could be bought back, and it was declined. The manufacturer was notified again of the issue and refused to extend the warranty on the vehicle. The contact submitted a proposal to the manufacturer. The failure mileage was approximately 9,000.