NHTSA Complaint #11690832 — 2021 VOLKSWAGEN ARTEON

Several of the tires showing delamination according to the dealership. Extremely hazardous to drive on tires as is. Manufacturer (Continental) advised me on 9/25/2025 they would replace 5 tires (car purchased new, came with full size spare). Continental representative give me their contact information and stated that they would have to deal directly with the dealership in order to complete the process. Dealership is stating to me at this point I will have to purchase the tires, the manufacturer will reimburse used them and they in turn will reimburse me. The dealer is in possession of my vehicle since Friday, 9/26/25 because they told me Ithe vehicle had to be on their premises before they could initiate the work order. Additionally on the evening of 9/26/25, the dealership personnel left the sunroof of my car fully open, there was a downpour of rain for several hours, causing water to enter the car (what the damages are as a result has not been relayed to me nor has the dealership order the tires to replace the defective ones.