NHTSA Complaint #11690827 — 2012 FORD FUSION

The contact owns a 2012 Ford Fusion. The contact stated that while driving at various speeds, the vehicle lost power steering functionality, and the contact had to drive the vehicle in manual steering mode. The failure had occurred three times. The contact became aware that the vehicle was previously included in NHTSA Campaign Number: 15V340000 (Steering), and the previous owner had taken the vehicle to be repaired under the recall. The vehicle was taken to an independent mechanic and was diagnosed with Advancetrac failure, causing the steering wheel angle sensor to fail. The steering wheel angle sensor was repaired; however, the failure persisted. The mechanic reset the power steering function after each failure. The dealer was contacted and confirmed that there was no recall associated with the VIN. The manufacturer was informed of the failure. The failure mileage was approximately 118,000.