NHTSA Complaint #11690675 — 2020 JEEP COMPASS

Subject: Complaint Against American Warranty – Tire & Rim Coverage To Whom It May Concern, I am filing this complaint against American Warranty (1-800-346-6469) regarding my tire and rim coverage for my 2020 Jeep Compass (VIN: [XXX] , Mileage: 49,000). The titled vehicle is in my name, [XXX] , [XXX] . On June 26, 2025, I dropped off my Jeep for warranty service. Since then, I have been without a vehicle, and my claim has been mishandled at every step. 1.Unprofessional and rude treatment – When I attempted to conference call with the Harr dealership manager and the warranty department, the representative hung up on both of us, saying they “already knew about the case” and that I had to wait. Their tone has been dismissive and rude throughout my calls. 2.Delays and lack of resolution – After more than three months, my claim is still unresolved. I purchased extended warranty coverage specifically to avoid these issues, yet I have been left without a vehicle all this time. 3.Rental car denied – Despite repeated requests, I was told I am not entitled to a rental while my Jeep is undriveable due to warranty issues. 4.Improper rim handling and poor repair coordination – The warranty company appointed Alloy Wheel Repair Specialist (Contact: Shaundolyn Whittle, [email protected], 877-743-2977) to attempt repairs. My rims were removed and remounted multiple times, leaving them scratched and further damaged. •Additionally, Elite Wheels (Contact: Nick, 518-579-9260, Claim #[XXX]) was also involved in the process. This created confusion and additional delays. 5.Additional out-of-pocket charges – Harr Jeep (114 Gold Star Blvd, Worcester, MA – Contact: Christian Aylward, 508-471-2625) has had to diagnose my vehicle several times to provide information to the warranty department. I am now being told I must pay these charges, as the warranty company refuses to cover them. This has caused me severe incon INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)