NHTSA Complaint #11690490 — 2021 POLESTAR POLESTAR 2 BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Complaint Details

ODI Number	11690490
Vehicle	2021 POLESTAR POLESTAR 2
Component	BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Date of Incident	August 2, 2025
Date Filed	September 30, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

Most recent firmware fix from Polestar (3.6.4) to resolve backup camera not displaying issue is still non-sufficient. Backup camera still fails regularly after we received the ‘fix’ on June 13, 2025 at a Volve/Polestar dealership. Vehicle is now ‘timed out’ out of the factory warranty, and a call to Volvo/Polestar to schedule service was met with ‘you are out of warranty now, there is nothing we can do’. Vehicle is fully operable and in good repair otherwise.

Related Complaints for the 2021 POLESTAR POLESTAR 2

Other BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Complaints

#11718764 — February 18, 2026 — The rear view camera fails repeatedly and the rear window is not large enough to safely reverse.

#11712423 — January 21, 2026 — I am reaching out to bring to your attention an urgent issue regarding the backup camera in the 2021 Polestar 2. The ...

#11704442 — December 11, 2025 — Intermittently, when shifting into reverse, the rear camera does not work, with error stating that the camera is unav...

#11704119 — December 9, 2025 — When the car is put into reverse the rear camera activates and then goes dead. There is no image from the camera and...

#11703572 — December 7, 2025 — Back up camera not available. Again.

Recent Complaints for the 2021 POLESTAR POLESTAR 2

#11717160 — BACK OVER PREVENTION: WARNINGS — February 11, 2026 — Cameras stopped working when backing out and collision with pole when reversing out

#11717160 — LANE DEPARTURE: BLIND SPOT DETECTION — February 11, 2026 — Cameras stopped working when backing out and collision with pole when reversing out

#11717160 — VISIBILITY/WIPER — February 11, 2026 — Cameras stopped working when backing out and collision with pole when reversing out

#11712423 — BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING — January 21, 2026 — I am reaching out to bring to your attention an urgent issue regarding the backup camera in the 2021 Polestar 2. The ...

#11712423 — BACK OVER PREVENTION: WARNINGS — January 21, 2026 — I am reaching out to bring to your attention an urgent issue regarding the backup camera in the 2021 Polestar 2. The ...