NHTSA Complaint #11690435 — 2017 BMW I3

The contact owns a 2017 BMW I3. The contact stated that while driving at an undisclosed speed, the windshield wiper fluid failed to function as intended. The contact's husband checked the windshield wiper reservoir; the hose had rodent teeth marks, and part of the tubing was missing. The vehicle was taken to the dealer, where the vehicle was repaired. The contact stated that on a separate occasion, the failure persisted. The contact's husband checked the reservoir and found that rodents had eaten the tubing again and had built a nest inside the vehicle. The vehicle was not diagnosed or repaired. The contact's husband repaired the vehicle. Upon further investigation, the contact found out that the manufacturer had added soy to all the plastic tubing in the vehicle, which was an attractant to the rodents. The failure persisted. The vehicle remained at the dealer pending the repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 32,000.