NHTSA Complaint #11690332 — 2012 FORD EXPLORER

The contact owns a 2012 Ford Explorer. The contact stated that while driving approximately 35-45 MPH, the steering wheel started shaking abnormally. There were no warning lights illuminated. The contact became aware of NHTSA Campaign Number: 19V435000 (Suspension). The local dealer was contacted and provided a cost for the repair. The vehicle was not diagnosed or repaired. The contact called another local dealer, [XXX] [XXX] ) but no assistance was provided. The manufacturer was contacted but no assistance was provided. The failure mileage was approximately 71,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)