NHTSA Complaint #11690184 — 2023 FORD BRONCO SPORT

The transmission and/or shift-by-wire control system appears to have failed. While the vehicle was in motion, the system engaged “Park” and remained stuck in this position. The vehicle immediately became immobilized and could not be shifted out of Park. The vehicle remained locked in Park for 3 weeks. The failure occurred without prior warning and eliminated essential vehicle control functions. Has the problem been reproduced or confirmed by a dealer or independent service center? I could not cross the border in a tow truck with a stranger- so I had it repaired in Tijuana at a Ford Service Center. The vehicle was towed to an authorized Ford service facility (Ford Surman BC – Tijuana, Baja California), where technicians confirmed a defect-related failure and performed warranty repairs to restore functionality. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Yes. An authorized Ford dealer inspected the vehicle and conducted the warranty repair. The manufacturer has been notified of the incident. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? No warning indicators were displayed before the incident. After the uncommanded shift into Park and immobilization, the instrument cluster displayed multiple error messages including “Park Brake Fault – Service Now” and “Pre-Collision Assist Not Available.” Additional context: The vehicle had been serviced at an authorized Ford dealership in the United States less than one month prior to the incident and had fewer than 13,000 miles Vehicle broke down at night with my children in the vehicle. I incurred costs from tow trucks and rentals to get to work the following week. Now with this new Recall and no possible repair for it, this vehicle is extremely unsafe, I have been in communication with Ford and they claim they are going to do nothing about. Please help.