NHTSA Complaint #11690145 — 2025 TESLA MODEL 3

The vehicle has loud creaking and groaning noises when turning the wheel at low speed or at a standstill, I’ve taken it to a Tesla service center where they claimed that this is just a characteristic of the vehicle yet I myself and a mechanic and understand that the fundamentals of suspension are the same regardless of what type of vehicle it may be and know that this is actually a known issue with Teslas especially with Model 3s. My vehicle is at 10,683 miles and still within the warranty, on Friday, September 26 at 8 AM. I dropped off my vehicle for repairs later that day at around 1645 or as known as 4:45 PM. I was messaged saying that my vehicle is ready for pick up as I read the service notes, I saw that they did not do any repair on my suspension. This is concerning to me because this is a safety issue and I highly believe that the vehicle needs to be repaired. The service center is located in Santa Clarita, California.