NHTSA Complaint #11690104 — 2013 LEXUS RX

While my daughter was driving at about 1:15 PM in a residential neighborhood, the steering wheel suddenly jerked hard to the right and locked while in motion. This caused the vehicle to crash into a parked car. After the vehicle was towed home, the steering wheel remained locked with both front tires pointed sharply right. When I restarted the vehicle, the steering wheel immediately spun right on its own and locked again. It could not be moved manually, and the front tires stayed stuck in the fully turned position. This appears to be a critical steering system failure. It presents a severe safety risk and could easily result in serious injury or death. Note: I had the car towed home immediately after my daughter informed me of the incident. She reported the accident to AAA Insurance at that time, and the adjuster later indicated they wanted to tow the car for evaluation and a possible total loss settlement. However, I would keep the car at my home for inspection and can reproduce the issue if you let me know when you are available to come out. There were no warning signs prior to the failure, and the car had just passed a smog check a few weeks ago. I just made a video but don't know how to attach it.