NHTSA Complaint #11689797 — 2021 CHEVROLET SILVERADO 1500

Engine failure in October of 2023. Had vehicle towed to dealership and was told truck was not under warranty because of mileage and was going to be months before they can get to it because of parts on backorder or shortage of parts. Had truck towed to another shop and had the repairs done there, at my expense, for a total of $15,600. Fast forward to July of 2025, recall comes out on my truck for engine failure. Got reimbursement form with recall notice in the mail and got the required documents to submit form and was denied reimbursement for the following reasons, truck is too old for reimbursement and also because I did not have the work performed by a dealership. It is my understanding that there is a federal law stating that a manufacturer can not deny reimbursement for using a 3rd party auto shop for repairs and as far as the truck being too old for reimbursement, the repairs were done well within the 10 years allowed by federal law so I don't understand what the problem is . Please help Thanks