NHTSA Complaint #11689673 — 2014 SUBARU FORESTER

Liftgate arm (or support) broke while the liftgate was in the raised position, and the liftgate came crashing down to the closed position, while my sister-in-law was very close by. I believe a serious injury could have resulted if someone had been under the liftgate at the time. We also own a 2016 Forester, and I now expect to replace the liftgate supports as a matter of safety and peace of mind. From what I see, checking the liftgate supports is not on the maintenance schedule. I assume other SUVs are also subject to this issue.