NHTSA Complaint #11689447 — 2023 HONDA CIVIC

Gentlemen: On August 11, 2025, the 2023 Honda Civic, VIN # [XXX] , was involved in an accident on the Miami/Gainesville Highway, resulting in a side impact with a truck. Fortunately, nothing serious happened to the health of my son, who was driving the vehicle. However, I am writing to you, motivated by the fact that I notified Honda USA approximately a month ago of the following information, and I have not received a response. I consider it important that the vehicle be inspected because the airbags never operated despite the serious collision. This can be verified by inspecting the vehicle, which was a total loss, Progressive Insurance Company case # 25-759026303. I believe it is my duty to notify you of this situation and find out what happened to prevent further harm. Today I spoke with Honda USA via the chat on their website, and the response was that the case still doesn't have a manager assigned to service it. I think that's irresponsible. Thank you for your efforts in this regard. I remain at your service. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)