NHTSA Complaint #11689358 — 2022 FORD BRONCO SPORT

Potential systemic issue: I purchased the 2022 Ford Bronco Sport on 06Aug2025 which is still within its warranty period. During the test drive I identified the Pre-Collision Assist with Automatic Emergency Braking (AEB) wasn't operable. The dealership stated yes that model does have it and that it is not working. All safety settings were verified on and that it should be functioning but isn't. The dealership troubleshot but couldn't identify the issue. The dealership then contacted the Ford maintenance headquarters twice and received responses to the effect of "Where looking into it" with no path forward or timeline to correct the issue. Important considerations and information: 1. This is an important safety feature that people assume is working if turned on. This is no alarm or error code showing that it has malfunctioned. 2. While driving the Pre-Collision Assist with Automatic Emergency Braking (AEB) alarms went on twice at different times. There was no vehicle in front of me, and it didn't attempt to brake. If it did auto-brake this could've caused someone to rear end me. 3. I was given loaner Ford Bronco sport, and the same safety feature and others didn't work in that one either. This leads me to think this is a systemic malfunction and not a one-off. 4. All other safety features work 5. Ford Headquarters customer service opened case# CXH-XXX. Phone: [XXX] ext. 79202. Case owner is [XXX] 6. There are two versions of Ford Co-pilot 360 which most customers don't know of. One has dynamic cruise control, and the other doesn't. It's assumed by the customer that it is equipped with dynamic cruise control. This isn't clearly stated to the customer. This assumption could be a potential safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)