NHTSA Complaint #11689292 — 2020 GMC YUKON XL

[XXX] [XXX] Phone: [XXX] Email: [XXX] [Date] National Highway Traffic Safety Administration Office of Defects Investigation (ODI) 1200 New Jersey Avenue, SE Washington, D.C. 20590 Subject: Safety Complaint Regarding 2020 GMC Yukon XL Denali – Repeated Engine Failures (VIN: [XXX] ) To Whom It May Concern: I am writing to formally file a safety complaint regarding my 2020 GMC Yukon XL Denali (VIN: [XXX] ) which I purchased in 2021. This vehicle has experienced repeated and dangerous mechanical failures that raise significant safety concerns. •March 2024: The oil pump failed, resulting in immediate engine issues. Repairs were completed under warranty, but the check engine light remained on afterward. •April 2024: The vehicle broke down again. At that time, the cams and lifters were replaced in addition to other service, but the underlying issues were not resolved. •August 2025: The vehicle failed once again. After taking it in, the service department could not determine the cause. When they believed they had identified the issue and took it for a test drive, the vehicle broke down again and had to be towed back to the shop. At that point, I was informed that the vehicle now requires a complete motor replacement and a new fuel pump. Each of these failures has left me stranded and placed me and my family in unsafe situations on the road. Despite contacting the dealership (Joseph Cadillac of Dublin), General Motors, and the warranty company, none have taken responsibility to properly resolve the issues. I believe this represents a potential defect in the engine or related systems that could impact many other consumers. I respectfully request that the NHTSA investigate this matter to determine whether a broader safety recall or manufacturer action is warranted. Thank you for your attention to this matter and for helping ensure consumer safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)