NHTSA Complaint #11688724 — 2018 AUDI A3

225/45-R18 DOT(17/22) On September 6, 2025, I purchased a 2018 Audi A3 (VIN [VIN], 56,634 miles) delivered by Carvana. Within days, I had the vehicle inspected at multiple independent repair shops. Each shop documented that all four tires showed dry rot and cracking and advised immediate replacement due to risk of tire failure. On September 10, 2025, I contacted Carvana and followed their warranty claim process. After escalation, on September 18, 2025, I was informed that Carvana determined “the tires are not bad enough” and denied replacement. The vehicle was delivered with unsafe tires that pose a serious risk of blowout or loss of vehicle control, endangering both the driver and others on the road. DOT date codes and photos of the cracks confirm the condition of the tires at the time of delivery. This complaint is being filed so NHTSA is aware of the issue and to request investigation into Carvana’s sale of vehicles with dry-rotted, unsafe tires.