NHTSA Complaint #11688344 — 2019 HONDA PILOT

There was an internal failure of the multi-purpose camera located behind the windshield rear-view mirror. It was inspected by Russ Darrow Honda and the failure code diagnosed. The camera needed to be replaced. Service included a video from the dealer and the defective camera was so hot he could barely hold it while wearing gloves. This caused the Lane-Keeping Assist, Adaptive Cruise Control, Auto High Beam, Collision Mitigation and Road Departure Mitigation Systems to fail, and the dummy lights on the dash to warn of the system failures. There was no accident or injury resulting yet, but none of the advanced safety features were operable. We have since learned that this camera is a common failure in Honda vehicles, and we feel there needs to be a recall. This critical and expensive safety feature should not be failing this frequently, or in vehicles this new.