NHTSA Complaint #11688074 — 2018 NISSAN ARMADA

The contact owns a 2018 Nissan Armada. The contact stated that while shifted in reverse, the vehicle failed to respond; however, the vehicle was able to drive forward. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the transmission needed to be replaced. The vehicle was not repaired. The mechanic, who was a former mechanic with Nissan, informed the contact that it was known failure with the Nissan transmission, and that the shifter was unable to shift into reverse. The dealer was contacted and confirmed that the transmission replacement was not covered under warranty or recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.