NHTSA Complaint #11687832 — 2025 DODGE CHARGER EV

The contact owns a 2025 Dodge Charger. The contact stated that the instrument cluster became inoperable while driving at an undisclosed speed at night. The contact pulled over, turned off, and restarted the vehicle, but the failure persisted. The contact stated that the instrument cluster became operable after recharging the vehicle at the residence. Additionally, the contact stated that the windows only rolled down or rolled up halfway, and the driver's side door had failed to latch securely. The door opened unintentionally after being closed. The vehicle was taken to the dealer, where it was serviced; however, the dealer was unable to correct the window failure because a fix was not available. Additionally, the contact stated that while assisting his son out of the vehicle through the driver's side door, the contact moved the front driver's side seat forward; however, the seat unexpectedly moved back, causing the torso of the contact's son to be trapped between the door and the seat. There was no injury sustained. The vehicle was taken to the dealer, and the contact was informed that the vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer, where Dodge technicians inspected the vehicle and informed the contact that there was no fix for the failure. The contact stated that the front passenger's side seat also started to experience the failure. The vehicle was taken to the dealer several times, but the vehicle could not be diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that buyback assistance would be provided after the contact had paid an amount to compensate for the negative equity of the vehicle. The contact declined because he had purchased an unsafe vehicle. The failure mileage was approximately 300.