NHTSA Complaint #11687816 — 2025 AUDI Q3

Vehicle failed to start with many tries despite my own key fob. Initially displayed message with 'Theft' reference, then changed to "Checking remote access rights. Please wait..." on screen. Opening door triggered unexpected shocking alarm, which stopped after using fob to turn it off. Started to video record the situation after about a minute of failed start attempts. Vid lasts 41 secs until on.Two additional photos from myAudi app 'theft' & 'break-in', which was driver exiting vehicle triggering alarm. Prior issue with drivers seatbelt occurred with car in 'park' and ignition on, seat belt unexpectedly pulled occupant tight against seat. Seatbelt adjuster on seatbelt anchor point moved quickly up and down several times making whirring noises before abruptly stopping, releasing occupant after 10-15 seconds. As a 100% disabled veteran with severe neck damage this could paralyze me if happens while driving, and heart stopping shock. Vehicle in Brooklyn Service since 11th Sept. Mgr says today there are no faults in the system and no data to be collected. Even with video proof the service center lack resolution, and Mgr wanted me to pick up the car. I insisted they keep for further testing as it may need extended observation to replicate issue. I feel unsafe. My safety was put at risk due to the non-start incident happening late at night in a low lit area in Elizabeth/Newark not a good area potentially stranding me in an unsafe situation. A starting issue and an alarm malfunction, both of which are critical. This is the second safety issue in a brand new car, within 6 weeks of owning the car. There were no warning lamps, messages or other symptoms prior to failure. They first appeared after I unlocked with fob and sat inside. I caught a brief glimpse of a sentence containing the word "Theft", then unsuccessfully tried to start the car multiple times before I noticed the message telling me it was trying to check remote access rights.